Event Schedule


Registration opens

8:00AM - 9:00AM



Conference Begins

9:05AM - 9:30AM

Paul J Daly- Launch control:why alignment is the ultimate kpi

Margin compression, digital retailing, recruiting millennial talent and fixed ops profits are all important. But alignment across departments is the only way you’ll win over the next decade.

9:30AM - 10:10AM

Candice Crane - “Preparing your team for the future of retail”

The key to a successful omni-channel experience is in your people strategy. In this presentation, we will examine why the traditional organizational structure and compensation plans are not aligned to digital retailing and uncover the four key areas to building a competitive people strategy.

Key Takeaways:

  • Discover why the traditional organizational structure isn’t aligned to digital retailing

  • Identify the four concepts of people strategy that will ensure your team wins

  • Define your plan for future with help from the early adopters

10:10AM - 10:50AM

Glenn Pasch - “Now What: From Idea to Action”

What happens, when you attend a fantastic conference, such as this one, and you leave with a notebook full of new ideas. How do you prioritize? More importantly, how do you really implement change.

Glenn will share strategies he has used for for dealers to help them plan, install and ultimately execute on new ideas to maximize their business. Change is great but change implemented incorrectly can be destructive.

You will leave this session with a checklist you can use to install any new process and train your team effectively to improve overall performance.

10:50AM - 11:00AM


11:00AM - 11:40AM

Adam robinson - “How to win in the applicant economy”

The past decade has seen unemployment hitting record highs and all-time lows, completely reshaping retail automotive for consumers and dealers alike. Those who managed to thrive all point to one key success factor: their people. This session walks through the Applicant Economy – and why top performers will always be in demand to drive your business results.

Key Takeaways:

  • How the automotive landscape has dramatically changed since 2008, and why this impacts today’s workforce

  • Why focusing on labor pool target markets matter, and how “time for money” employees won’t drive results

  • What kind of applicant experience today’s most in-demand employees expect – and how to cater to them

11:40AM - 12:30PM

Fireside Chat - digital q&a - Leadership, Operations and People Strategy with morning speakers

12:30PM - 1:30PM


1:35PM - 2:15PM

MICHELLE DENOGEAN - Digital Retailing Is Just a Tool: The Power of Omnichannel Selling

Digital Retailing is all the rage these days, but it takes more than plugging it into your website to reap the full benefits. In this session, we will walk through what dealerships are doing right and wrong across the country. Learn from others mistakes so you can hit the ground running.

2:15PM - 3:15PM

DALE POLLAK - aligning strategies to the realities of the new used car market”

Although the last decade has brought significant transformation in the used car business, the last two years has introduced change beyond virtually anyone’s recognition. Dale Pollak’s session will focus on this new reality, and specifically what he refers to as the “new math of the used car business.” He will share two specific strategies designed to help dealers achieve profitable outcomes in the current market and years ahead.



3:30PM - 4:10PM

PAUL J DALY - “How brand connection can save retail automotive”

Connection is the new currency of retail, but unfortunately many dealers aren’t fully embracing this truth. Technology has enabled a level of connection never before experienced in history. It is a pervasive connection, sometimes even intrusive. In this session, Paul will break down the essence of brand connection and how it can protect and preserve your bottom line.

4:15PM - 5:00PM

Fireside Chat - digital q&a - People, Pricing, process with all event speakers



5:00PM - 6:00pm

cocktail hour

*Schedule subject to change